Privacy Policy
Effective Date: December 16th, 2025
Optical One is committed to protecting the privacy and confidentiality of our patients' personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable privacy laws in Canada.
1. Collection Of Personal Information
We collect personal and health information to provide you with the highest standard of eye care. The types of information we may collect include:
1.1 – Personal Details: Name, address, phone number, email, date of birth, and health card number.
1.2 – Health Information: Vision prescriptions, medical history, details of eye examinations, and referrals.
1.3 – Billing and Payment Information: Insurance details, payment methods, and receipts.
1.4 – Appointment and Visit Records: Dates of visits, treatments provided, and recommendations.
2. Use Of Personal Information
We use your personal and health information for the following purposes:
- To provide comprehensive optometric and optical care services.
- To maintain accurate medical records and treatment history.
- To process payments and insurance claims.
- To schedule and confirm appointments.
- To communicate with you regarding your eye care needs, appointment reminders, and follow-ups.
- To comply with legal and regulatory requirements.
3. Disclosure Of Personal Information
Your personal information may be shared only when necessary and in accordance with applicable privacy laws:
- With Healthcare Providers: If referrals to specialists or other healthcare professionals are required.
- With Insurance Providers: To process claims and obtain coverage information.
- With Regulatory Authorities: As required by law, such as responding to court orders or audits.
- With Your Consent: If you authorize us to share your information for specific purposes.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
4. Retention And Disposal Of Information
We retain your personal health information for the period required by law and professional standards. When records are no longer needed, they are securely destroyed or anonymized to protect your privacy.
5. Access And Corrections
You have the right to:
- Request access to your personal health information.
- Request corrections to any inaccurate or incomplete information.
- Withdraw consent for certain uses of your information (subject to legal requirements).
To make a request, please contact us at the details provided below.
6. Contact Information
If you have any questions, concerns, or complaints about our Privacy Policy or the handling of your personal information, please contact us:
Optical One
373 Steeles Ave W, Unit 102, Brampton, ON L6Y 0M7
10960 Goreway Dr a2, Brampton, ON L6P 4N4
Phone: (905) 455-0752
Email: opticalone@live.com
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website and available in our office. We encourage you to review this policy periodically.
By visiting our office and using our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.